Technical Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Time Guarantee

  • All your support requests will be attended to in maximum 60 minutes after the ticket or e–mail was submitted. If your case calls for further assistance from an admin, we’ll direct the ticket or the e–mail to the person on duty, right away then leave a comment to inform you that more time will be needed for discovering a solution. And if you take advantage of the Admin Services package, any of the server administration services included there will be carried out whenever you wish.

  • Top quality support service

  • A First–Rate Help Desk Support Service

  • We’ll be available to you 24–7 to reply to any enquiries that you may have with regard to our Website Control Panel or any of the apps that we have installed for you on the dedicated server. If you also need assistance handling server admin tasks, you can take advantage of our Admin Services package, which includes data backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as software installation and troubleshooting services

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Website Control Panel is pre–installed for every Linux dedicated servers hosting package. Among its functionalities is a rather time and effort–saving integrated knowledgebase that will guide you step by step on how to use it. Most how–to articles in addition video versions that demonstrate all the tasks that you can perform in a very illustrative way. You can find all the educational articles and the video tutorials in the top right corner of each Website Control Panel section.