There are different ways to contact the web hosting company whose services you are using, but the one that you’ll invariably find regardless of which company you select is a ticketing system. This is the easiest medium of correspondence for many reasons. In case no client support team representative is available at the moment and they’re all busy, a phone call may not be responded to, but a ticket will invariably be received. Besides, you can copy & paste extensive pieces of information without having to worry about spelling errors, and if a specific problem requires more time to be resolved or a number of replies must be exchanged, all the information will be in one place, so either party can always see the comments provided by the other one. The drawback of using tickets to contact your web hosting company is that they are usually separate from the hosting platform, so if you need to provide info or to adhere to instructions, you will need to use no less than two different admin consoles and this number could rise in case you want to administer a handful of domain names. In addition, a lot of web hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting around for a response.

Integrated Ticketing System in Hosting

Our Linux hosting come with an integrated trouble ticket system, which is an integral part of our in-house created Hepsia Control Panel. Unlike other comparable tools, Hepsia allows you to manage everything connected with the hosting service itself in one location – payments, web files, emails, tickets, etc., eliminating the need to sign in and out of different admin interfaces. In the event that you have any technical or pre-sales questions or any problems, you can open a ticket with a few clicks of the mouse without needing to sign out of your hosting Control Panel. During the process, you may select a category and our system will present you with a number of help articles, which will supply you with additional info and which may help you solve any particular issue before you actually post a ticket. We guarantee a response time of maximum sixty minutes, even if it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We find it more efficient to manage everything from one location, so we have implemented a support ticket system into the in-house built Hepsia hosting Control Panel, which is offered with every single semi-dedicated server account. This will allow you to manage the correspondence with our customer service staff together with your website content, which goes to say that you won’t need to remember an additional log-on name for a separate admin interface. You’ll be able to post a new ticket or to track the status of an old one with no more than several mouse clicks while you are browsing the files hosted in your semi-dedicated account. Also, you can go through older tickets using a smart search functionality or have a look at applicable knowledge base articles, which provide solutions to commonly met complications. The built-in ticketing system is monitored 24/7/365 with the maximum ticket response time being just sixty minutes, so there will always be somebody to help you out.