The customer support that you will receive from your hosting supplier is really important, regardless of whether you have pre-sales questions and you are not a customer yet, or you've got a technical problem with a current account. Timely and correct information about a question or a problem will save you lots of time and efforts, not mentioning that this could often be an indicator that you're ordering from an actual website hosting provider and not from some reseller. When you buy a hosting account through a company that doesn't own its servers and it cannot access them right away, it is very likely that you'll wait for a couple of days to receive a reply to your query, so your websites may stay offline for ages. Alternatively, a provider that offers numerous means of communication and has a support staff available at any time can assist you right away and help you decrease or totally avoid any kind of downtime and possible losses.

24/7 Customer Support in Hosting

All of our Linux hosting feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring for our website hosting services before you make a purchase or you are an existing client and you have a question or some difficulty, you are able to contact us at any time, which includes weekends and holidays. We have a number of channels to get in touch with us - a couple of phone lines worldwide for your convenience as well as live chat support for pre-sales, billing and general questions; e-mail messages and support tickets for more technical issues or any troubles which need more time to research and resolve. In contrast to many other website hosting providers, our trouble tickets come with a warranted max reply time of only one hour, thus regardless of what your issue is, it'll be resolved timely and you won't waste days in order to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated hosting that we offer come with 24/7 customer and tech support, therefore regardless of what problem you experience, you're able to get in touch with us and we'll give you a hand at once. Our guaranteed response time for every email or support ticket that you open through your Hepsia website hosting Control Panel is 1 hour; the actual response time hardly ever is more than 20 minutes. Furthermore, we provide phone support with several local numbers globally and a live chat, which means that you're able to contact us and receive additional info about our services even if you don't have an account yet. We can help you with any kind of question or an issue you may have - payment methods, plan specs, e-mail setup, hosting account settings, and many others. If you employ our services, you will not ever have a scenario where you should wait for a day or two to get an issue solved like you'll need to do with lots of other service providers.

24/7 Customer Support in VPS Hosting

Every single virtual private server plan that we offer features 24/7 customer and technical support, so if you experience any issue with the pre-installed software on your machine or you have any pre-sales or general questions, you will be able to get in touch with us at any time, even holidays and weekends. For your benefit, we supply different methods of communication - telephone support with several local numbers worldwide, live chat, emails as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical issues as it is easier to track what is going on. The maximum warranted response time for all the emails and tickets is sixty minutes, yet it hardly ever takes that long to get support. When you obtain the Managed Services upgrade that we supply, our administrators will also support you with any third-party software issues.

24/7 Customer Support in Dedicated Web Hosting

When you obtain a dedicated server through us, you'll be able to get in touch with us anytime using different channels and the max time that you will need to wait for an answer is approximately 1 hour, so you can forget about waiting an entire day. Our customer and tech support service is available 24/7 no matter if it's a weekend or a holiday and we will help you with anything related to the apps that are pre-installed on your server. To contact us about a tech matter, you'll be able to open a trouble ticket via the Help section of your billing Control Panel or you could send us an email message. In case you have any kind of basic questions or you would like to find out about our web hosting solutions before you order, you can also employ our live chat or you can call one of the local telephone numbers that we have in several countries worldwide. When you'd like to receive help with third-party software that you cannot install or run effectively, you'll be able to add the Managed Services upgrade to your current package and our system administrators will assist you.